Frequently Asked Questions
Everything you need to know about shopping with Play Pet Brands.
How do I ensure the best fit for my pet?
We provide a detailed size guide on every product page. Please measure your pet's neck, chest, and length carefully. If your pet is between sizes, we recommend sizing up for maximum comfort and style.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate an exchange for a different size or style, please visit our online Return Portal.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit for a special event.
Are your pet garments machine washable?
Most of our fashion pieces are machine washable on a cold, gentle cycle. However, for items with specialized embellishments or delicate fabrics, we recommend hand washing and air drying to maintain quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Do you offer international shipping?
Yes, Play Pet Brands ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.