Returns & Exchanges
At Play Pet Brands, we want you and your pet to love your new look, which is why we offer a 30-day return window for all unwashed and unworn items. If the fit isn't perfect or you change your mind, we are here to make the process seamless.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing